1. General provisions
In accordance with the Law of Ukraine “On Consumer Rights Protection”, cosmetic products are included in the list of goods of proper quality that cannot be returned or exchanged if they have been opened or used.
This is due to hygiene and safety rules.
2. Returning goods of proper quality
A return or exchange is possible only if the product has not been used, the packaging is intact, the product is in its original condition, seals (if any) are intact, and the manufacturer's labeling has not been damaged.
The period to apply is 14 days from the date of receiving the order.
3. Returning goods of improper quality
If you received a defective product, a product damaged in transit, or the wrong product, please contact us within 3 days of receipt.
We will replace the product or refund your money after the claim is confirmed.
To review your claim we need:
• a photo/video of the received product,
• the order number,
• a short description of the situation.
4. Products that cannot be returned
According to Resolution of the Cabinet of Ministers of Ukraine No. 172 of 19.03.1994 (Annex 3), the following cannot be returned:
• shampoos, conditioners, masks, hair oils;
• toning products, emulsions, serums;
• cosmetics for individual use (if the packaging has been opened).
5. Refund procedure
Refunds are made to the same bank card that was used for payment within 5–7 business days after the return has been approved.
6. Contacts
📩 Email: lunevaworldteam@gmail.com
📱 Phone / Viber / Telegram: +38 0663271136
📦 Return address: provided after your request is agreed with a manager.